FAQ section
– How is Dun & Bradstreet involved? “As an optional supplier data validation / enrichment input if requested by buyers / suppliers”
– Do suppliers need to be officially onboarded / need new accounts? “No, SupplyConnect will act as a proxy supplier routing all two-way communication. Suppliers can interact via their existing, preferred channels like email.”
– How about Security/Compliance? “Services are hosted in Azure Cloud Europe with SSO and enterprise-grade security. ISO 27001 etc. is in implementation”
– How is AI-data stored? “relevant? / antwort daniel”

Abacus Vorschlag:
Q1: What is the SC Platform?
A1: The SC Platform is a secure, event-driven solution that automates the exchange of documents and data between buyer cloud procurement business systems (like SAP Ariba(R)) and external partner suppliers. It transforms data into preferred formats and routes it via various channels, ensuring seamless communication and process automation.

Q2: How does the SC Platform ensure data security and privacy?

A2: We prioritize enterprise-grade security. The platform is hosted on Microsoft Azure in Europe, ensuring data residency and compliance with strict privacy regulations. We implement encryption for data in transit and at rest, offer SSO (SAML/OIDC) for secure access, and maintain comprehensive audit trails. You can request our detailed security brief for more information.

Q3: Is the SC Platform compliant with industry standards and regulations?
A3: Yes, our platform is designed with compliance in mind. By leveraging Microsoft Azure’s robust infrastructure and implementing strict data handling protocols, we support various industry standards. Our audit trails and data retention policies assist with your regulatory requirements.

Q4: Can the SC Platform integrate with any business system?
A4: The SC Platform is designed for flexible integration. While it’s optimized for common ERP, procurement, and finance systems, our data transformation capabilities allow us to adapt to various system outputs and inputs. We work with you to ensure seamless connectivity.

Q5: What channels does the SC Platform support for document exchange?
A5: Next to cloud procurement systems, we support a range of common communication channels, including email, Threema Work, SFTP, and HTTPS. This flexibility allows suppliers to use their preferred method of interaction without needing to adopt new portals or tools.

Questions for Buyers

Q6: How does the SC Platform streamline my procurement processes?
A6: The platform automates the sending and receiving of critical documents like purchase orders, RFQs, and invoices directly from cloud procurement systems to your suppliers’ preferred channels. This reduces manual effort, accelerates cycle times, and improves data accuracy, allowing your team to focus on strategic tasks.

Q7: Can the SC Platform help with supplier onboarding and compliance?
A7: Absolutely. The platform can automate the distribution and collection of supplier onboarding documents, compliance questionnaires, and attestations. It can also enrich supplier data with information from Dun & Bradstreet, helping you maintain accurate and compliant supplier profiles.

Q8: Do my suppliers need to adopt new software or portals to use the SC Platform?
A8: No. A key benefit is that your suppliers can interact using their existing, familiar channels like email or SFTP. The SC Platform handles all the necessary data transformation and routing, making the process effortless for them.

Q9: How does the AI data collection feature benefit my organization?
A9: Our AI-powered data collection extracts structured information from various attachment formats (PDFs, Office files, images) sent by suppliers. This eliminates manual data entry, reduces errors, and ensures that critical data from invoices, delivery notes, or compliance documents is accurately captured and integrated into your systems.

Q10: What kind of reporting and visibility does the platform offer for my transactions?
A10: The platform provides comprehensive monitoring and audit trails for all document exchanges. You get end-to-end visibility into the status of each transaction, including delivery confirmations, processing logs and original documents, ensuring transparency and accountability.

Questions for Suppliers

Q11: What are the benefits of interacting with buyers through the SC Platform?
A11: The SC Platform simplifies your communication with buyers. You can receive purchase orders, RFQs, and other documents directly in your preferred channel (email, Threema Work, etc.) and respond using familiar methods. This reduces the need to log into multiple buyer portals, saving you time and effort.

Q12: Do I need to change my existing systems or processes to use the SC Platform?
A12: No, you typically don’t. The SC Platform adapts to your existing communication methods. You can continue to send invoices, order confirmations, or compliance documents via email with attachments, SFTP, or other supported channels, and the platform will handle the integration with the buyer’s systems.

Q13: How does the SC Platform handle my data and ensure its security?
A13: Your data is handled with the utmost care. The platform uses secure channels for transmission and stores data encrypted on Microsoft Azure in Europe. We adhere to strict data protection policies to ensure your information remains confidential and secure.

Q14: Can I submit different document formats (e.g., PDF, Excel) through the platform?
A14: Yes. Our AI-powered data collection is designed to extract information from various document formats, including PDFs, Microsoft Office files, and images. This means you have flexibility in how you submit your documents.

Q15: Will I receive confirmations that my documents have been delivered and processed?
A15: Yes, the platform provides tracking and audit trails. You will typically receive confirmations of document delivery, and the buyer’s system will acknowledge receipt and processing, giving you peace of mind.

Questions for Partners (e.g., System Integrators, Channel Partners)

Q16: What opportunities does the SC Platform offer for technology partners or system integrators?
A16: The SC Platform provides a robust, API-driven solution for automating document exchange. Partners can leverage our platform to enhance their clients’ procurement and supply chain processes, offering seamless integration services and value-added solutions built on our secure and scalable infrastructure.

Q17: How can I become a channel partner or reseller for the SC Platform?
A17: We are always looking to expand our network of trusted partners. Please contact our partnership team through the “Contact Us” link in the footer or by booking a demo, and we’ll be happy to discuss potential collaborations and our partner program details.

Q18: What kind of technical support and resources are available for partners?
A18: We provide comprehensive documentation, API specifications, and dedicated partner support to ensure successful integrations and deployments. Our team is committed to helping our partners deliver exceptional value to their clients.